What is your shipping location and what carriers do you use?
All orders are shipped from Columbia, SC. We use three carriers: USPS, UPS & Fedex Delivery.
Do you offer a free freight program?
Yes, orders placed online of $50 or more receive free freight. Free freight does not include Alaska, Hawaii or Puerto Rico.
How can I place an order with you?
A majority of the orders we receive are placed online. You may also telephone 803-726-0144, fax 803-771-7297, or email orders to firstname.lastname@example.org.
When will my order ship?
Orders are typically shipped in 2 days.
How will I receive my invoice?
All invoices will be emailed & printed and shipped with the package. The invoice email we use is determined by you at the time we establish your account.
How can I track my shipment?
Tracking information will be sent to the person that places the order via email. Tracking information is also emailed along with the invoice.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Net 30 with prior approval.
Do you charge a re-stocking fee for returned merchandise?
All goods returned are subject to a 10% re-stocking fee with an additional 7% re-stocking for credit card refunds (credit card fees are not waived) for a total of 17%.